Knowledge Management & Governance Consulting
Clear information. Sound governance. Documentation that holds up.
Parker Nurmi is a Sydney-based consultancy helping organisations build knowledge systems, governance documentation, and workforce communications that stand up to audit, change, and regulation.
Who we work with
What we do
Five areas of practice, each grounded in more than a decade of public sector and regulated industry experience.
Knowledge & information management
Knowledge base design, content migration, and information architecture that give your teams a single source of truth. Includes Information Management Systems supporting NDIS provider registration and audit.
Governance & policy documentation
Policies, procedures, and frameworks written in plain language and built to pass external review: version control, document ownership, review cycles, and audit readiness by design.
Change & workforce communications
Clear, considered communications through restructure, service change, and system implementation: staff notifications, manager briefings, and messaging that keeps trust intact while things move.
Executive & regulatory support
Executive reporting, records management, and documentation support through regulatory matters, incidents, and transactions: calm, accurate, and properly kept.
Training & capability
Training design, facilitation, and onboarding that make new systems and processes stick, backed by learning management system governance and years of frontline delivery.
Where the experience comes from
Parker Nurmi's method was built inside large, scrutinised organisations, not borrowed from a template.
Public sector depth
Over a decade in the NSW Public Service, including senior knowledge management roles at Service NSW, one of Australia's largest customer service agencies.
Enterprise delivery
Content migration and information architecture for an enterprise knowledge management system: discovery across five legacy platforms through to frontline adoption.
Regulated environments
Hands-on work where documentation is scrutinised: NDIS Practice Standards, government probity, and organisations under transaction or inquiry.
Engagement models to fit the work: project-based delivery, day-rate contracting, or retained support through a system implementation or organisational change.
Nicole Parker
Principal Consultant
- 13+ years in the NSW Public Service
- Senior Knowledge Management Officer, Service NSW
- Senior Content Writer, enterprise KMS implementation
- NDIS Worker Screening cleared
- Justice of the Peace (NSW)
A principal-led practice: every engagement is delivered by Nicole personally, from discovery through to handover.
Nicole spent more than a decade inside the NSW Public Service, most recently in senior knowledge management roles at Service NSW, where she led content migration and information architecture for an enterprise knowledge management system serving frontline and back-office teams across the state.
Before that, she designed and delivered training programs for customer-facing staff and managed the governance of the learning systems behind them. Since establishing Parker Nurmi, she has worked with government-adjacent, NDIS, construction, and managed services organisations on information management frameworks, governance documentation, workforce communications, and executive support through regulatory matters.
The common thread: taking complex, scattered, or sensitive information and turning it into something an organisation can rely on.
Start with a conversation.
Tell us what you're working through: an audit on the horizon, a system going in, a restructure to communicate, or documentation that's outgrown itself. We'll tell you honestly whether and how we can help.
or write to nicole@parkernurmi.au